Shipping Policy

Thank you for shopping with J Signature Scent. We carefully prepare and package each order to help ensure your fragrance arrives safely.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Orders are not normally processed or shipped on weekends or holidays.

During holidays, sales, new releases, or periods of high order volume, processing times may be longer.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout.

Orders totaling $75 or more qualify for free standard shipping within the United States.

SHIPPING & DELIVERY TIMES

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.

J Signature Scent cannot guarantee carrier delivery dates. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control may occur.

TRACKING

When tracking is available, customers will receive tracking information after their order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at jsignaturescent@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

J Signature Scent is not responsible for orders delivered to an incorrect address provided by the customer.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking process.

If your package appears to be lost, damaged, or incorrectly delivered, please contact us at jsignaturescent@gmail.com. We will review the situation and assist with the appropriate next steps when possible.

Claims involving carrier loss or damage may require photographs, packaging, tracking information, or other documentation.

DAMAGED OR LEAKING PRODUCTS

If your fragrance arrives damaged or leaking, please contact jsignaturescent@gmail.com as soon as possible after delivery and include your order number and clear photographs of the product and packaging.

We will review the issue and determine the appropriate resolution.

FRAGRANCE SHIPPING RESTRICTIONS

Fragrance products contain alcohol and may be subject to shipping restrictions imposed by carriers or applicable regulations. Certain shipping methods or destinations may therefore be unavailable.

J Signature Scent reserves the right to modify the shipping method or cancel and refund an order if we are unable to legally or safely ship a fragrance product to the destination provided.

CONTACT US

For questions regarding shipping or your order, contact:

J Signature Scent
jsignaturescent@gmail.com